Returns & Exchanges
At IncompleteGL, we want you to love every piece you wear; if you are not completely satisfied, we offer a 30-day window for returns and exchanges on all original-condition items. Our process is designed to be as seamless as our style, ensuring your wardrobe remains exactly how you envisioned it.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the unworn items with original tags attached into their original packaging and secure the box with the provided prepaid shipping label.
Ship It Back
Drop off your package at any authorized carrier location or schedule a pickup; keep your tracking number handy to monitor your return's progress.
Receive Refund or Credit
Once our quality control team inspects your return, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing